Paying through our Resident Portal provides a free, quick and easy way to complete your rent payment. Below you’ll find a step by step guide to enrolling in online payments. We’ve also compiled a list of the most common things we are asked about regarding online payments, complete with answers.
Brandywine Communities offers a Resident Portal and an Applicant Portal.
To log in to the Resident Portal to pay rent online and submit maintenance requests, click the Resident Portal button located at the top right corner of our homepage
To log in to the Applicant Portal and begin the online application process, click the Apply Now button located at the top right corner of our homepage.
Payments can have the “pending” status for one or two days. Furthermore, it can take up to three business days for Brandywine Communities to post payments to your account. Please allow sufficient time for payments to process.
You can use the same login credentials you created when you completed your application if you applied online during the leasing process. If you no longer have that information or do not have login credentials click on the “Click here to register” link to create an account. You will need to provide your phone number and a valid email address to create an account.
The New Riverview tenants must contact their onsite office team regarding rent payment concerns.
Under the Payments tab click on the Set Up Automatic Recurring Payments link.
Select the desired Payment Account from the dropdown menu. (If you do not have a Payment Account on file, refer to the Add/Remove Payment Account question above.)
Delete the default dollar amount to enter the dollar amount for the selected Payment Account and then press next to continue
Once you have verified the dollar amount and Payment Account, check the box to accept the Terms and Conditions then press Setup Monthly Payment to complete the Autopay enrollment.
You will receive an enrollment confirmation email shortly.
Yes! Please contact your Property Manager for an Autopay Enrollment Packet.
ACH payments are debited on the 5th of each month. If the 5th falls on a weekend or holiday, payments will process the following business day. We encourage residents to ensure funds are available in their account on the 5th. Payments must be submitted online by 3p EST on the 5th for it to process with that month’s ACH processing.
Please contact your bank if you have questions about their debit/processing timing.
That’s okay! If you made a one-time payment to pay the current month’s rent, Autopay will begin the following month.
To cancel recurring payments/Autopay you must complete an Autopay Cancellation Form or submit a written request at least 2 weeks prior to the requested cancellation date to:
Brandywine Communities, 357 Lincoln Highway, North Versailles, PA 15137
If you feel that your Payment Account has been jeopardized, please contact us directly at 412.823.9223 for immediate assistance.
If a payment has been returned unpaid by your financial institution, the online payment option will become temporarily disabled. (Returned payments may occur due to insufficient funds, by using a closed or invalid payment account, issuing a stop payment request, issuing a check with a questionable or missing signature, etc.) The online payment option will become available once the return process has been completed.
If you have any concerns regarding your returned payment, please contact us directly at 412.823.9223 for assistance.