Brandywine Communities offers a Resident Portal and an Applicant Portal.

To log in to the Resident Portal to pay rent online and submit maintenance requests, click the Resident Portal button located at the top right corner of our homepage

To log in to the Applicant Portal and begin the online application process, click the Apply Now button located at the top right corner of our homepage.

Payments can have the “pending” status for one or two days. Furthermore, it can take up to three business days for Brandywine Communities to post payments to your account. Please allow sufficient time for payments to process.

You can use the same login credentials you created when you completed your application if you applied online during the leasing process. If you no longer have that information or do not have login credentials click on the “Click here to register” link to create an account. You will need to provide your phone number and a valid email address to create an account.

For technical support please email support@brandywineagency.com or call 412.823.9200.

  1. Under the “Payments” tab click on “Payment Accounts”
  2. Select “Add Bank Account” or “Add Credit Card” to enter the required information then press “save.”
  3. Once the Payment Account has been saved, you can make a one-time payment or set up Automatic Recurring Payments using the newly entered account information.

  1. Under the Payments tab click on the Make a One-Time Payment link.
  2. Select the desired Payment Account from the dropdown menu.
    (If you do not have a Payment Account on file, refer to the Add/Remove Payment Account question above.)
  3. Delete the default dollar amount and enter the dollar amount you wish to pay then press next.
  4. Once you have verified the dollar amount and Payment Account, check the box to accept the Terms and Conditions and press Submit Payment.
  5. You will receive a payment confirmation email shortly.
  6. One-time payments are immediately posted to your account. The payment status will display as “Payment Pending” until fully processed.

No charges available for payment means that you have a zero balance or unapplied credit; you are still able to make a one-time payment by following the one-time payment instructions above.

What if I don’t agree with my balance owed?

We can help! Please contact your Account Services Team Member.

  • Emily Matsko:  Email or 412.349.3933
  • Victoria Zuber: Email or 412.349.3936

Yes! This can be done by deleting the default dollar amount and entering the dollar amount you wish to pay.

Our team is ready to help! Please contact your Account Services Team Member directly:

  • Emily Matsko:  Email or 412.349.3933
  • Victoria Zuber: Email or 412.349.3936

The New Riverview tenants must contact their onsite office team regarding rent payment concerns.

  1. Under the Payments tab click on the Set Up Automatic Recurring Payments link.
  2. Select the desired Payment Account from the dropdown menu.
    (If you do not have a Payment Account on file, refer to the Add/Remove Payment Account question above.)
  3. Delete the default dollar amount to enter the dollar amount for the selected Payment Account and then press next to continue
  4. Once you have verified the dollar amount and Payment Account, check the box to accept the Terms and Conditions then press Setup Monthly Payment to complete the Autopay enrollment.
  5. You will receive an enrollment confirmation email shortly.

Yes! Please contact your Property Manager for an Autopay Enrollment Packet.

ACH payments are debited on the 5th of each month. If the 5th falls on a weekend or holiday, payments will process the following business day. We encourage residents to ensure funds are available in their account on the 5th. Payments must be submitted online by 3p EST on the 5th for it to process with that month’s ACH processing.

Please contact your bank if you have questions about their debit/processing timing.

 

That’s okay! If you made a one-time payment to pay the current month’s rent, Autopay will begin the following month.

To cancel recurring payments/Autopay you must complete an Autopay Cancellation Form or submit a written request at least 2 weeks prior to the requested cancellation date to:

Brandywine Communities, 357 Lincoln Highway, North Versailles, PA 15137

If you feel that your Payment Account has been jeopardized, please contact us directly at 412.823.9223 for immediate assistance.

If a payment has been returned unpaid by your financial institution, the online payment option will become temporarily disabled. (Returned payments may occur due to insufficient funds, by using a closed or invalid payment account, issuing a stop payment request, issuing a check with a questionable or missing signature, etc.) The online payment option will become available once the return process has been completed.

If you have any concerns regarding your returned payment, please contact us directly at 412.823.9223 for assistance.